Modular cubers, undercounter machines, nugget and flake makers and ice dispensers for restaurants, bars, hotels, casinos and healthcare. Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett and more. Service call $100; emergency 2-hour calls available.
Our standard commercial rate
Restaurant, bar, hotel and laundry equipment
Licensed, insured and EPA 608 certified
On site within 2 hours when you can't wait
Red Rock Appliance Services repairs commercial ice machines in Las Vegas, Henderson and Boulder City: modular cubers, undercounter machines, nugget and flake machines and ice dispensers from Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett, Cornelius, Kold-Draft and others. We handle no-ice and slow-ice calls, harvest problems, scale, leaks, and compressor and refrigerant repairs. Commercial service calls are $100.
Las Vegas has some of the hardest water of any major U.S. city, and summer temperatures that push ice demand to its peak exactly when machines are under the most stress. Scale on the evaporator slows freezing and stops harvest; hot, dusty air clogs air-cooled condensers; and both shorten compressor life.
We repair the whole machine: water pumps, inlet and purge valves, water distributors, float and level sensors, harvest assist motors and hot-gas valves, bin controls, control boards, condenser fans and the refrigeration system. Our technicians are licensed, insured and EPA Section 608 certified, so compressor replacement and refrigerant leak repair are done in-house.
We service air-cooled, water-cooled and remote-condenser machines on bins, dispensers and beverage dispensers.
Ice equipment we repair:
The ice machine calls we run most often across Las Vegas restaurants, bars, hotels and casinos.
Likely causes
Try this first
Confirm water is on, change the water filter cartridge and make sure nothing blocks the bin sensor.
How we fix it
We trace the freeze and harvest cycle, then repair the pump, valve, bin control, board or sealed system.
Likely causes
Try this first
Clean the condenser filter and check the space around the machine isn't trapping heat.
How we fix it
We descale and sanitize, clean the condenser, check refrigerant pressures and repair leaks.
Likely causes
Try this first
Run the clean cycle with the manufacturer's approved cleaner.
How we fix it
We replace the hot-gas valve, harvest assist parts or sensor and adjust bridge thickness.
Likely causes
Try this first
Check the bin drain and floor drain are clear.
How we fix it
We clear drains and replace troughs, distributors or valves.
Likely causes
Try this first
Don't serve ice from a machine with visible slime.
How we fix it
We disassemble, clean and sanitize the machine and bin per manufacturer procedures.
Likely causes
Try this first
Shut it down if you hear grinding.
How we fix it
We replace bearings, seals, gear motors and controls and descale the barrel.
Try these step-by-step guides before you book — many problems have a simple fix. If the problem comes back, call (702) 744-2944.
Commercial repairs are quoted job by job, but the visit itself is simple: a flat $100 service call, then a written estimate you approve before any parts are ordered or work begins.
$100
Our normal rate for restaurants, bars, hotels, laundromats and other businesses. Includes travel and on-site diagnosis.
$300
Only when it's an emergency or every technician is booked and you can't wait. We put a technician on site within two hours.
Quote
Commercial equipment varies too much for a price list, so you approve a written estimate for parts and labor before we start.
All commercial repairs carry our 90-day labor warranty and up to 1-year parts warranty. Equipment under a manufacturer warranty or a lease agreement may need to go through that provider first; we will tell you on the phone.
Ice is food, and dirty machines are a common health-inspection finding. With Las Vegas water, plan for:
Call (702) 744-2944 to schedule a cleaning or repair visit.
Restaurants and bars on and off the Strip, hotels and motels, casinos, convenience stores, coffee shops, healthcare and dental offices, schools, gyms and event venues across Las Vegas, Summerlin, North Las Vegas, Henderson and Boulder City.
Call (702) 744-2944. A commercial service call is $100. In an emergency, or when every technician is booked, a $300 call puts someone on site within 2 hours.
We diagnose with your kitchen or laundry running and work around your service.
You get a written estimate for parts and labor and approve it before we start.
Common commercial parts are stocked; specialty parts are sourced fast from Las Vegas distributors.
Every commercial repair carries a 90-day labor warranty and up to 1-year parts warranty. A written invoice documents the work for your records and health inspections.
Straight answers about ice machine repair in Las Vegas, Henderson and Boulder City.
Yes, plus Scotsman, Ice-O-Matic, Follett, Cornelius, Kold-Draft and other commercial ice machines.
Common causes are a clogged water filter, a failed water pump or inlet valve, a stuck bin control, scale on the evaporator or a refrigeration problem. We diagnose the full freeze and harvest cycle on site.
Air-cooled machines lose capacity in hot rooms, and Las Vegas back rooms often exceed 100°F. A dirty condenser and scale make it worse. Cleaning, better ventilation or a remote condenser help.
Descale and sanitize every 3–6 months, change filters every 6 months and clean air-cooled condensers monthly.
Yes, Follett, Scotsman and Hoshizaki nugget and flake machines, including auger, bearing and gear-motor repairs.
Yes. Our technicians are EPA 608 certified and handle compressor replacement and refrigerant leak repair.
A commercial service call is $100. Repairs are quoted in writing before work starts.
If equipment is down during service and you can't wait for the next open slot, an emergency call puts a technician on site within two hours for $300. It's only needed for emergencies or when our schedule is full.
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